第1篇第2篇第3篇第4篇第5篇更多顶部第一篇：客服学习感谢信第二篇：客服学习感谢信第三篇：2014客服实习感谢信第四篇：移动公司客服日记 5第五篇：5感谢信&道歉信更多相关范文

第一篇：客服学习感谢信

亲爱的客服主任:

您好!

我是兄弟医院的导医小余.之前在贵医院学习恳谈工作,得到了您和客服部各位同事热情、友好的接待.在这里说一声谢谢!期间，主任您很忙，但还是很关心我的学习情况，客服学习感谢信。特别是您对我们医院客服部同事工作的认可和表扬，让我觉得您是一位非常谦虚，有亲和力的领导。

虽然这次学习的时间很短,但是所见,所感让我学到了很多.

首先,明显感觉到的是贵医院的工作人员努力营造的良好的就医环境：制作精美的意见簿,随处可见的健康宣传画报和杂志.医务人员的轻声问语,让人感觉很温馨.另外,导医还会主动地为候诊的患者及家属送上一杯温开水,以表达对他们的关心.还有我们一直在做,但并没有做到位的提醒。大家一起努力吧！

第二篇：客服学习感谢信

提供一篇感谢信范文，作为参考！

亲爱的客服主任:

您好!

我是兄弟医院的导医小余.之前在贵医院学习恳谈工作,得到了您和客服部各位同事热情、友好的接待.在这里说一声谢谢!期间，主任您很忙，但还是很关心我的学习情况。特别是您对我们医院客服部同事工作的认可和表扬，让我觉得您是一位非常谦虚，有亲和力的领导。

虽然这次学习的时间很短,但是所见,所感让我学到了很多.

首先,明显感觉到的是贵医院的工作人员努力营造的良好的就医环境：制作精美的意见簿,随处可见的健康宣传画报和杂志.医务人员的轻声问语,让人感觉很温馨.另外,导医还会主动地为候诊的患者及家属送上一杯温开水,以表达对他们的关心.还有我们一直在做,但并没有做到位的提醒患者订餐的问题,等等这些.都让我体会到了医院的客服人员在细节服务方面的努力.也提醒我,我们医院的客服部同事还有很多的工作要做.

再讲到我来的目的——学习恳谈工作.小玲是位很好的老师.她会先教我如何开展工作,以及会遇到的一些问题,还把她在工作中总结的一些技巧和体会讲给我听.在恳谈的过程中,我看到了她与患者沟通时所表现出来的大方,温柔和真诚,以及患者的满意.之后在做工作记录的时候,她先同我一起回忆刚刚回访的病人的情况.再让我记录下来.这样就使我更快地了解并能独立去完成工作.也让我有信心,结合我院住院部的情况开展工作.

感谢领导们给了我这次机会,不但学习到了肯谈工作的开展方法和宝贵经验.也结识了几位可爱的同事:温柔,大方的华姐;优秀的小玲;漂亮有亲和力的啊连;活泼,开朗的小章看我不熟悉回家的路,主动提出带我去地铁站;热情的小谢,见我对医院不熟,让同事带我去食堂;还有热心的保安昌哥.都让我留下了很深的印象.

谢谢你们！就像姐妹们跟我说的，我会把在贵医院看到的和学到的运用到我之后的工作中，争取把工作做得更好。大家一起努力吧！

第三篇：2014客服实习感谢信

亲爱的客服主任：

您好！

我是兄弟医院的导医小余。之前在贵医院学习恳谈工作，得到了您和客服部各位同事热情、友好的接待。在这里说一声谢谢！期间，主任您很忙，但还是很关心我的学习情况。特别是您对我们医院客服部同事工作的认可和表扬，让我觉得您是一位非常谦虚，有亲和力的领导。

虽然这次学习的时间很短，但是所见，所感让我学到了很多。

首先，明显感觉到的是贵医院的工作人员努力营造的良好的就医环境：制作精美的意见簿，随处可见的健康宣传画报和杂志。医务人员的轻声问语，让人感觉很温馨。另外，导医还会主动地为候诊的患者及家属送上一杯温开水，以表达对他们的关心。还有我们一直在做，但并没有做到位的提醒患者订餐的问题，等等这些。都让我体会到了医院的客服人员在细节服务方面的努力。也提醒，我们医院的客服部同事还有很多的工作要做。

再讲到我来的目的——学习恳谈工作。小玲是位很好的老师。她会先教我如何开展工作，以及会遇到的一些问题，还把她在工作中总结的一些技巧和体会讲给我听。在恳谈的过程中，我看到了她与患者沟通时所表现出来的大方，温柔和真诚，以及患者的满意。之后在做工作记录的时候，她先同我一起回忆刚刚回访的病人的情况。再让我记录下来。这样就使我更快地了解并能独立去完成工作。也让我有信心，结合我院住院部的情况开展工作。

感谢领导们给了我这次机会，不但学习到了肯谈工作的开展方法和宝贵经验。也结识了几位可爱的同事：温柔，大方的华姐；
优秀的小玲；
漂亮有亲和力的啊连；
活泼，开朗的小章看我不熟悉回家的路，主动提出带我去地铁站；
热情的小谢，见我对医院不熟，让同事带我去食堂；
还有热心的保安昌哥。都让我留下了很深的印象。

谢谢你们！

第四篇：移动公司客服日记 5

2014年7月19号 天气 雨

移动公司客服日记5

今天仍然是我一个人接待客户投诉，但是下午的时候碰到的一个投诉实在是太气人了。这个客户来了之后就说移动公司怎么怎么不好，服务态度怎么怎么差，问清原因后才知道，这个客户在营业厅提供给大家下载彩铃的电脑上上网而且时间相当长，被营业厅的工作人员制止，然后就相当不满。他来投诉，我记录后告诉他这个情况需要我们进行核实之后再给他答复。然后我就去问带我的姐姐，她说要向营业厅了解情况，之后就告诉我和这个客户说明营业厅的电脑的用途，告知他不能在上面上网。我就去和他说，结果他就说我就在上面上网怎么了！凭什么不让我上！然后就开始说我服务态度怎么怎么不好，并且开始数落我，我实在气不过，甩手就去找带我的姐姐。姐姐来了之后又给他赔不是，又给他解决问题，结果他要求我给他道歉。我觉得自己没有错凭什么要道歉，姐姐劝我，告诉我我是实习生，如果不道歉她也不好做，我只好忍着气给他道歉，最后他可能终于觉得自己很无趣就走了。经历了今天的事，我想我的承受力可能要加强了，以适应接下来的工作。

第五篇：5感谢信&道歉信

道歉信&感谢信

道歉信写作基本套路：

dear

首段：开门见山，表明自己道歉的原因；

中间段：提出具体的措施和补救方案；

结尾段：再次道歉，希望谅解；

真题举例：

2014年写作真题：

directions:

you have just come back from canada and found a music cd in your luggage that you forgot to return to bob, your landlord there. write him a letter to

1) make an apology, and

2) suggest a solution.

you should write about 100 words on answer sheet 2.

do not sign your own name at the end of the letter. use “li ming” instead. do not write the address. (10 points)

sample 1:

dear bob,

i am writing to inform you that i wish to express my sincere apology to you.

to begin with, i take this opportunity to extend my heartfelt appreciation to the kind assistance you give me during my stay in canada.what is more, i borrowed one music cd from you in canada. unfortunately, when i returned home, i found to my surprise that cd in my personal baggage due to my carelessness.

to solve this problem, i would like to send this cd to you by express mail service.

once again, please accept my sincere apology for any inconveniences that i have caused. i hope the settlement of the matter will meet your wishes.

yours sincerely,

li ming

sample 2: dear bob,

i am writing this letter to express my apologies for forgetting to return to you the music cd you lent me during my stay in your house. i found it in my luggage after i got home.

here are my two suggestions to make up for the inconvenience i may have caused you. the first suggestion is that i will send the cd to you by express mail service. it takes six to ten days before it reaches you. the second suggestion is that i will give it back to you by myself. i will be on a business trip to canada next month, so i can visit you and return the cd. p lease let me know which method you would prefer.

once again, please accept my sincere apology for any inconveniences that i have caused. i am looking forward to your reply.

yours sincerely,

li ming

模拟题：
directions:

you are invited to a dinner at a friend’s house, but you are not able to attend because of the preparation for a coming examination. write a letter to your friends to express your apology, explain your reason, and suggest a meeting at another time. you should write about 100 words on answer sheet 2.

do not sign your own name at the end of the letter. use “li ming” instead.do not write the addre(内容来源好 范文网wWW.HaowORd.cOm)ss.sample: dear bob,

thank you for your invitation to dinner at your home tomorrow evening. unfortunately, it is much to my regret that i cannot join you and your family, because i will be fully occupied then for an important exam coming the day after tomorrow.

i feel terribly sorry for missing the chance of such a happy get-together, and i hope that all of you enjoy a good time. is it possible for you and me to have a private meeting afterward? if so, please don’t hesitate to drop me a line about your preferable date. i do long for a pleasant chat with you.

once again, please accept my sincere apology. i am looking forward to your reply.

yours sincerely,

li ming

道歉信写作模板：
dear sir or madam:

i am excessively sorry to tell you that??. now, i am writing this letter to express my regret. please accept my sincere apology.

the reason for my ?? was that ??. that is due to /owing to the fact that??.

i am sorry to have put you to so much trouble. to remedy this matter, i want to suggest that ??。

i trust the settlement will meet your wishes. hope you can accept my apologize and understand my situation.

yours sincerely,

li ming

感谢信写作基本套路：

dear

首段：表明写作目的，表达真挚谢意；

中间段：指出感谢原因，评价对方给予的帮助；

结尾段：再次表达谢意；

感谢信写作模板：
dear sir or madam:

it is my great pleasure to express my gratitude to you for ??/i would like to convey in this letter my gratitude to you for??.

if it had not been for your timely assist in giving me first aid, i fear that i would have much trouble??, words fail me when i want to express my gratitude.

i hope to have the opportunity of reciprocating. i will feel very honored if you ??. i am looking forward to seeing you next time, and please let me repeat my thanks again for your ??

yours truly li ming

模拟题：

directions: after being involved in an accident, you were looked after by another person. write a special letter to express your thanks. sample: dear tom,

i am writing to express my heartfelt gratitude. i am referring to that unfortunate accident the other day, when i was knocked off my bike by a car.

if it had not been for your timely assistance in giving me first aid, i fear that the

consequences might have been much serious. everyone agrees that it was your quick-witted response in that emergency that has led to this satisfactory outcome. words fail me when i want to express my gratitude.

although nowadays people in mounting numbers talk about the need to be unselfish, we see very few people practice what they preach. if there were more people like you, this world would be a much nicer place.

i am looking forward to seeing you next time, and please let me repeat my thanks again for your help.

yours sincerely,

li ming

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