酒店销售部英语基础培训

　客人进店：（向客人打招呼）

　1. Hello ,it is very nice to meet you ,welcome to our hotel.(I’m XXX,from sales$marketing department..)(您好，见到您非常高兴，欢迎来到我们酒店。（我是xxx，来自市场销售部）

　2. Wish you could enjoying staying here with  Us.（希望您能够享受和我们呆在一起的时光）

　3. (吃饭）Enjoy your meal!/ May you have a good time /Hope you have a good appetite.

　        请享受您的美味/ 希望您能有个愉快的用餐时光/希望您恩能够有个好胃口。

　 4. If you have any problem,please just tell me,i will do anything that in my power to smooth them away.

　如果您有任何问题，请直接告诉我就行了，我会尽我所能为您解决。

　 5. Please be careful,the floor is slipped.请小心一点，地板有些滑

　6. Good  morning （早上好，上午好）/  Good afternoon（ 下午好）/Good evening(晚上好）/   Have a good night.晚安

　客人住进房间

　7. sir /ma’am,is there anything i can help you ?先生/女士，有任何我可以为您效劳的么？

　8. If you need any help,you could call 000000/Here is my phone number.如果您需要任何帮助，请直接拨打/这里是我的电话号码。

　 客人离店

　9. Goodbye,sir/ma’am, hope you had a great time ,we are sincerely looking forward your next coming .再见，先生/女士，希望您在这里度过了一个愉快的时光，我们热诚欢迎您的下次光临。

　 10. Here is my card, would you mind giving me your card,please.这是我的名片，您介意给我您的名片么？

　11. With pleasure. 这是我的荣幸。