mERCERINE.,Albany,NY

　　Plan,coordinate,andexecutehardware,softwareandnetworkitallation,configuration,maintenance,troubleshootingandrepairoperatioforservicecontractclients.ecializeinmaintainingIBMandMacPCs,andperipheralswithemphasisonnetworkingenvironments.　

　　Developandimplementserviceschedules,systemsandprocedurestoauredeliveryofquality,cost-efficienttechnicalservices.

　　Quicklydiagnosecausesofsystemsfailuresandmalfunctiotoeurehighestoperatingefficiencies,reliability,andqualityperformancestandards.

　　Reondimmediatelytoemergencysituatiowithseitivitytodeadlinesandcustomerneeds.

　　AistnetworkengieerswothitallationandtrobleshootingofAleshareandNovellsystems.

　　Analyzeclientequipmentandoperatiotodetermineservicingandsulyneeds.

　　Monitorandmaintaincost-effectiveinventoriesofsulies,toolsandmaterials.

　　Investigate,test,andimplementimprovementstoexistingprocedures.

　　Coistentlymanagetimeandmultipletaskstomeetdeadline,establishedobjectives,andqualityperformancestandards.

　　Fosterclearcommunicatioandmaintainexcellentstaffandclientworkingrelatio.

　　1982-1988Managerofinformationsystems

　　KRITELAOCIATES,INC.,Schnectady,NY

　　DirectedandsupervisedallMIS,relatedactivitiesforafinancialservicesfirmsulyingcritical,timelyinformationtocorporateclientbase.AdmiteredDISTON\"S2Novell2Xnetworks,maintainingpeakoperatingefficienclenandprovidingusertrainingforallhardwareandsoftwarealicatio.Controlledbudgetcostsforpurchasingandoperatio.

　　LICEESANDCERTIFICATIO

　　CANDIDATEFORCERTIFIEDNETWAREENGINEER/C.N.E.*CERTIFICATIONINMACINTOSHCPU.PRINTER,ANDPOWERBOOKREPAIR*CERTIFIEDINOKIDATA&EONLASERANDIMPACTPRINTERS*CERTIFICATIONINHEWLETTPACKARDLASERJETPRINTERS

　　TECHNICALEXPERTISE

　　Hardwareproficiencies:IBM:AT,XT,2*MACINTOSH*HP:II-IIISILASERPRINTERS,COLORPLOTTERS*OKIDATA*EON*DESTOCRSCAERS*STORAGEDIMEIOE/OSCSIDRIVE.

　　Networks:ALETALK*ETHERTALD*NOVELLNETWARE2X,3X*CABLING,NODESPERIPHERALS.

　　Softwarealicatio:DOS.MCINTOSHOPERATINGSYSTEMS*MSWINDOWS3.0,3.1*WINDOWSALICATIO*CWP5.1*WORD*EXCEL*LOTUS*WORDPERFECT5.1*DILAYWRITE4*QUICKEN3.0*PAGEMAKER4.0*HARVARDGRAPHICS3.3*PUBLISH/TEXTPACOCR*NUTSHELLPLUSII*PARADOX3.0

　　mERCERINE.,Albany,NY

　　Plan,coordinate,andexecutehardware,softwareandnetworkitallation,configuration,maintenance,troubleshootingandrepairoperatioforservicecontractclients.ecializeinmaintainingIBMandMacPCs,andperipheralswithemphasisonnetworkingenvironments.　　

　　Developandimplementserviceschedules,systemsandprocedurestoauredeliveryofquality,cost-efficienttechnicalservices.

　　Quicklydiagnosecausesofsystemsfailuresandmalfunctiotoeurehighestoperatingefficiencies,reliability,andqualityperformancestandards.

　　Reondimmediatelytoemergencysituatiowithseitivitytodeadlinesandcustomerneeds.

　　AistnetworkengieerswothitallationandtrobleshootingofAleshareandNovellsystems.

　　Analyzeclientequipmentandoperatiotodetermineservicingandsulyneeds.

　　Monitorandmaintaincost-effectiveinventoriesofsulies,toolsandmaterials.

　　Investigate,test,andimplementimprovementstoexistingprocedures.

　　Coistentlymanagetimeandmultipletaskstomeetdeadline,establishedobjectives,andqualityperformancestandards.

　　Fosterclearcommunicatioandmaintainexcellentstaffandclientworkingrelatio.

　　1982-1988Managerofinformationsystems

　　KRITELAOCIATES,INC.,Schnectady,NY

　　DirectedandsupervisedallMIS,relatedactivitiesforafinancialservicesfirmsulyingcritical,timelyinformationtocorporateclientbase.AdmiteredDISTON\"S2Novell2Xnetworks,maintainingpeakoperatingefficienclenandprovidingusertrainingforallhardwareandsoftwarealicatio.Controlledbudgetcostsforpurchasingandoperatio.

　　LICEESANDCERTIFICATIO

　　CANDIDATEFORCERTIFIEDNETWAREENGINEER/C.N.E.*CERTIFICATIONINMACINTOSHCPU.PRINTER,ANDPOWERBOOKREPAIR*CERTIFIEDINOKIDATA&EONLASERANDIMPACTPRINTERS*CERTIFICATIONINHEWLETTPACKARDLASERJETPRINTERS

　　TECHNICALEXPERTISE

　　Hardwareproficiencies:IBM:AT,XT,2*MACINTOSH*HP:II-IIISILASERPRINTERS,COLORPLOTTERS*OKIDATA*EON*DESTOCRSCAERS*STORAGEDIMEIOE/OSCSIDRIVE.

　　Networks:ALETALK*ETHERTALD*NOVELLNETWARE2X,3X*CABLING,NODESPERIPHERALS.

　　Softwarealicatio:DOS.MCINTOSHOPERATINGSYSTEMS*MSWINDOWS3.0,3.1*WINDOWSALICATIO*CWP5.1*WORD*EXCEL*LOTUS*WORDPERFECT5.1*DILAYWRITE4*QUICKEN3.0*PAGEMAKER4.0*HARVARDGRAPHICS3.3*PUBLISH/TEXTPACOCR*NUTSHELLPLUSII*PARADOX3.0

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　　Notice:

　　Profeionalliceureandcertificatioaddweighttoresume.

　　Useofboldgaceanditallcsprovidesacleanandcripresentation.